Boots, one of the UK’s leading health and beauty retailers, operates a large network of stores nationwide. In response to increasing product losses in sensitive categories such as Eyecare and Nicotine Replacement Therapy (NRT), Boots partnered with RMS to scope, plan and deliver a tailored loss prevention installation programme.
The project focused on designing and implementing a sliding shields loss prevention solution across selected stores, safeguarding high value products while ensuring accessibility, customer experience and brand presentation were maintained.
This rollout required a national approach, with installations completed in 268 stores across England, Wales, and Scotland, covering high street, shopping centre, and train station locations.
RMS collaborated closely with Boots’ Loss Prevention team and store managers to design a detailed rollout plan. With careful scheduling, standardised processes and strict compliance measures, the project was delivered smoothly with minimal disruption to trading.
Installed sliding shields for three key brands per store, averaging 3-4 shelves protected per location.
Installed single module coverage averaging 6 shelves per store.
Coordinating installations across hundreds of stores presented significant logistical challenges, requiring careful scheduling across different regions while minimising customer disruption by working during quieter trading hours.
Boots also needed consistent execution standards across every location to ensure uniform quality, and each installation had to align with strict security, loss prevention and merchandising guidelines.
The Sliding Shields rollout for Boots was a nationwide success, completed on time and with 100% compliance to Boots’ loss prevention and installation standards. With zero stock disruption and no reported errors, the project demonstrated how strong planning, collaboration, nd operational efficiency can deliver consistent results at scale.
Feedback from Boots’ central team and store managers praised the minimal operational impact and high standard of work, while early data indicates a reduction in shrinkage across protected Eyecare and NRT categories.
This project highlights RMS’s ability to deliver large scale retail security initiatives without compromising customer experience. The success of this programme has laid the foundation for future expansion of the Sliding Shield Solution to additional high risk categories and more locations across the UK, further strengthening Boots’ loss prevention strategy.
“This programme showcased the best of our operational capability. The professionalism, consistency and attention to detail demonstrated by our teams ensured flawless delivery across every Boots store. I’m proud of the collaborative effort that made this national rollout such a success.”
James Davies, COO, RMS