Driving Retail Transformation: The Power of RMS’s Hybrid Delivery Model
Posted in | 12th September 2025 | By Georgie Williams-Pitt
Retail transformation doesn’t have to mean disruption, delays, or spiralling costs. At RMS, we believe there’s a smarter way to deliver change – one that blends innovation, precision, and partnership to help retailers evolve with confidence.
Our Hybrid Delivery Model is the result of over 20 years working alongside the UK and Ireland’s leading retailers, refining a unique way of working that unites installation, merchandising, and onsite project management into a single, agile team. It’s how we’re helping our retail partners reimagine what’s possible, while saving time, money, and resources.
By breaking down the traditional separation of roles and teams, we create a seamless transformation experience for our retail partners, delivering faster rollouts, improved efficiency, and measurable environmental and financial benefits.
What is the Hybrid Delivery Model?
Traditionally, retail installation and merchandising are handled by separate teams.
With the Hybrid Delivery Model, our teams are cross trained and equipped to manage both installation and merchandising tasks, often working alongside project managers in a single, unified team. This enables:
- Faster Project Turnaround – With fewer handovers, we minimise delays and keep transformation programmes on track.
- Reduced Downtime – Cross skilled staff switch seamlessly between tasks, eliminating the “stop-start” rhythm of traditional models.
- Cost and Environmental Savings – Fewer site visits, optimised logistics, and greater kit reuse help cut costs and reduce carbon emissions.
- Consistent Standards – A single team delivering across disciplines ensures a cohesive, high quality finish in every store.
How RMS Delivers Differently
The Hybrid Delivery Model reflects our core values – innovation, collaboration, integrity and adaptability – and our 2030 vision to be the most trusted retail transformation partner.
What sets our approach apart:
- flex™ Technology – Real time project visibility for clients and teams.
- Investment in Training – Hybrid staff undergo rigorous training in both trades and safety, enabling them to work in high risk environments without delay.
- Sustainability Leadership – Every programme focuses on reducing waste, reusing materials and lowering CO₂ emissions.
- A Culture of Accountability – End-to-end delivery ownership removes inefficiencies and delivers transparency at every stage.
Real World Impact
Our Hybrid Delivery Model is a proven, scalable solution delivering measurable results.
Case Study: Tesco National Shelving Installation Programme
RMS delivered a £4.2m programme across 72 Tesco stores, integrating merchandising and installation teams for greater agility.
- Delivered ahead of schedule and under budget.
- Achieved a 40% reduction in lost hours.
- Reduced Scope 1 and Scope 3 emissions through optimised logistics and kit reuse.
Case Study: Tesco Slough Extra Refit
In one of Tesco’s flagship stores, RMS’s hybrid team transformed a complex, high traffic store refit and layout reconfiguration with minimal disruption.
- Returned the store to trading 4 weeks early, saving £60,000+.
- Delivered over 15,000 hours of transformation support.
- Reduced waste and carbon impact by reusing fixtures and consolidating logistics.
What it Means for Retailers
Retail transformation projects are only getting more complex. Consumers expect seamless in store experiences, while retailers face mounting pressure to minimise costs and environmental impact. The RMS Hybrid Delivery Model addresses these challenges head on:
- Faster rollouts, less disruption to keep stores trading.
- Lower costs, better ROI with fewer contractors, less downtime and reduced waste adds up to significant savings.
- Sustainability built-in for a smarter, greener approach to retail transformation.
Our Hybrid Delivery Model is a commitment to helping retailers thrive in an evolving market.
Whether you’re planning a nationwide rollout or a single flagship store transformation, RMS has the expertise and passion to make it happen.