Adapting to Online Demand



In early 2021, RMS supported Waitrose & Partners with the development of their dotcom fulfilment centre in Greenford, London.  The site is critical to Waitrose’s grocery delivery service; approximately 1.25 million products each week are delivered by a fleet of 150 vans to service the West London area.

4,052 hours delivered

to transform the

fulfilment centre.




2 months
Project duration

A Complete End-to-end Solution


Our skilled and experienced team designed the entire layout of the site.  The existing warehouse had to be gutted, and following this, our installation team installed all of the racking and shelving units for the frozen, chilled, and ambient sections.  This was followed by the implementation of the POS and signage.  Finally, our merchandising team merchandised the entire site so that it was ready for online orders to be picked, packed, and delivered.

Our efforts throughout this project have helped to strengthen Waitrose’s online service, ensuring that even more customers receive a memorable shopping experience from the comfort of their homes.