Chief Executive Officer
My career history:
After graduating in Chemistry, I was elected in 2009 as President of the University of Bath Students’ Union. In this role I chaired the Board of Trustees, led the team of five elected Vice-Presidents and worked closely with the senior management to oversee all the union’s and university’s strategic developments. I was successfully re-elected in 2010 and loved every moment of it. Without this experience, I would never have been able to do what I have done in RMS to continue my father’s legacy.
What I do at RMS:
Aside from being ultimately accountable for the running of RMS and flex, I am responsible for keeping the Chief Morale Officer happy. After all, Murphy the dog has one of the most important roles in the organisation!
After my father passed away, my brother Connah and I were left in an incredibly difficult position as dad was vital to most things RMS. Since then, we have made sure to bring some of the best minds in the business to support the development of the organisation, with the appropriate succession and transparency to allow the business to prosper. I strive to keep morale strong and ensure that everyone in the organisation positively embraces our core values and purpose every day.
Interests outside of work:
Family is important to most people, and I would not be where I am without the support of mine. I love spending time with all of them, particularly my wife Alex - and Murphy of course. I love all sport and whilst my favourite team-sport is rugby, I am passionate about extreme sports and adore being outside. Free weekends are spent with the family, in the campervan sleeping under the stars and not knowing where the following day's journey will take us.
My Career History
After living in Spain for 4 years where I did my schooling, I came back to the UK aged 16 to live with my dad, and started working for the family business. I've been at RMS for 8 years and during that time have worked in a number of different roles throughout the organisation.
What I do at RMS
As a Business Executive, I feel really fortunate as I believe I have one of the best roles in the business My role requires me to deal with people - whether it’s liaising with our amazing field teams, building client and supplier partnership, or spearheading RMS’s amazing charity work. I enjoy every minute of it!
Interests outside of work
I love football but don’t play many active sports other than golf. I’m a big gamer and have made some amazing friends through this hobby.
Chief Morale Officer
I've worked in RMS since I was 12 weeks' old, so I don't have any previous experience. It was tough in those early days but now, with over a year's experience I know what my role is and I love every moment!
I'm pretty sure I've got the best job in the business. As Chief Morale Officer, my job is to keep everyone as happy and as motivated as possible. There's a lot of evidence that suggests people perform to their potential when morale is at its highest, so my role is simple - get the best out of people by keeping them happy. Sometimes, this takes a bit of convincing, maybe a hop up, and a kiss if needed! Sometimes I get a little carried away but I think I do a great job of greeting our visitors to the office. They always seem surprised to see me, so I always return the feeling with a strong tail wag.
I love running. My favourite place is the beach where I can go for a dip in the sea to cool off when I need to. I love it when people bring me treats. Oh, and chicken - I love chicken!
Chief Operations Officer
My Career History
After starting my professional life as a sales manager in the automotive industry, I completed a Project Management course, which eventually led me to RMS. I started working for the company in that capacity back in 2010 and have since developed into multiple roles, mainly Recruitment and Training before managing my first account back in 2013.
What I Do At RMS
As Chief Operating Officer, I support the mobilisation of merchandising team and the implementation of retail strategies for some of the UK’s biggest retailers.
I like to keep fit and regularly enjoy weekend city breaks that fulfil my passion for history. A perfect day for me would be some good food, a good documentary and a glass of wine with my family.
Chief Financial Officer
Head of Construction
I started my first year of employment in the retail sector after completing NVQs and Diplomas in retail and business marketing. After 8 months I realised it wasn't for me, and I was still unsure on which direction I wanted to go with my working life. However, a round of golf with an elderly gentleman set me on my way. The following week I enrolled back in college and started an apprenticeship in electrical engineering and installation (the apprenticeship was with the gentleman I had played golf with). Fast forward 9 years, and after gaining a lot of experience in the construction industry, I'm now in the best job I've ever had.
My role at RMS Facilities Management is very diverse. It is a fairly new initiative and my role is to establish and grow the FM side of the business by offering complementary services to our retail clients. I feel very lucky to have the opportunity to head up Facilities Management. I oversee most things within this side of the company and work closely with Paul Crook, our COO. My day-to-day schedule involves meeting clients, playing golf and delivering profit but not necessarily in that order.
I was once a very keen egg chaser, but sadly those days are gone, along with my shoulders and knees. I now enjoy a lot of golf through the summer months, with the remainder of my time spent with my young son, and my wife who spends all my money!
Head of Logistics and Operations
I started my career in retail at the age of 16, working part-time whilst studying at college. I spent 15 years working my way up from part-time assistant to Senior Out of Hours Manager. On my journey I managed across all Trading areas of the store including Bakery which was by far the best. I also managed a few store Refresh and Refit Programmes and this is where my relationship with RMS started.
What I Do At RMS
My goal is to help take RMS to the next level by diversifying our current offerings to our retail partners. Over the next 12 months I want to increase the amount of installation work and really think outside the box when it comes to offering our partners a flexible workforce solution.
Interests Outside of Work
I am a proud father to 2 amazing children and am very lucky to have been supported by my wife over the last 16 years in my career. Together we are very fortunate to own a caravan and we spend most weekends away together. I also enjoy trying to play golf and am a very keen Liverpool fan.
I have worked in retail and customer service as both an employee and business owner for over 30 years. My career started by qualifying to be a trained Chef, and then I moved on to retail as a manager for Burton and Dorothy Perkins. I lived and worked in the Algarve for 13 years and then came back to retail with RMS. I started as a merchandiser and progressed to the role Account Manager role within 3 years.
As Partnership Manager, I'm involved in day-to-day operations within the grocery sector. I meet with our retail partners to ensure projects are delivered and completed to a high standard. I manage the development and training of our teams, and ensure that all costs and KPIs are managed effectively.
My Interests Outside of Work
When I have time cooking is one of my passions, but my real passion is sports. I played football from the age of 8 to semi-pro level and county football, and the team I follow is Liverpool F.C. Darts , Formula 1 and boxing are among my other interests.
I've always worked in the retail industry, specifically for supermarkets. During my 22 years with Kwiksave, and then Somerfield, I held various positions which included Store Manager, Refit Manager, and Area Manager. I was fortunate to join RMS in the very early days, in the position of Operations/Account Manager back in 2006, and I'm proud of the company's success over the past 14 years.
My job is to take overall responsibility for some of our retail partner accounts. Together with our scheduling/training/office-based team, we strive to deliver the work plan and support requests received daily from the market leader of groceries in the UK.
Interests Outside of Work
I enjoy socialising with family and friends at weekends, and travel abroad at least once a year. Although I watch most sports, football is my favourite. Having been a Cardiff City season ticket holder for many years I've experienced the many highs and lows of being an avid football fan.
Head of Business Intelligence
I came to RMS straight after finishing a business economics degree at Portsmouth University. While studying I had several jobs including warehousing and pub chef.
I have been managing the flex system for the past 2 years, ensuring that the developments are beneficial to the running of the company and moulding the system into the backbone of the business. As a member of the business support team I have been heavily involved with the planning and running of every project outside of business as usual.
Interests Outside of Work
Outside of RMS I enjoy working on my cars, especially the Land Rover, making it into an off-road camping and over-landing vehicle. I have used it to go on multiple holidays such as driving to Germany to watch 24-hour car races.
I previously worked for the Co-op before joining RMS, I spent just over 26 years in numerous roles from Customer Service Assistant, through Trainee Manager whilst doing my Degree to then moving into Store management which led to subsequently numerous roles in the field, working remotely.
My last two roles were running an area in Nottingham with 24 stores and over 400 colleagues and then finally before joining RMS I moved into our logistics team as a senior project manager, looking into better ways of working and how costs can be controlled and savings made across the business before then putting those new plans in place and managing the rollout of them across the estate and in our warehouses.
Head of Installations and H&S
Regional Manager Ireland
I joined RMS after spending the last 22 years at a well-known Swedish furniture company. I've built new stores, completed store rebuilds and large country-wide IT projects, and been involved in store and country customer service management. Most recently I looked after the service offering for kitchen installation, assembly, taxi service and home delivery for the UK&IE. I was extremely fortunate to be able to work all over the world and spent 3 years living and working in the USA, living in Philadelphia.
I will be a project manager in the DIY sector, with my first major project being paint and decoration. I look forward to meeting the field teams and learning as much as I can from them. As I like to say, "Every day is a school day, a day to learn something new".
In my spare time, I enjoy music, movies, TV, travel, and of course sport. I am a Qualified Tier 2 football referee. Next season will be my 20th as a referee and my 5th as a tier 2 ref. This means I get to visit many different clubs and officiate all over Wales.
Project Support Assistant
I worked for the Co-operative Bank for 20 years the majority of this time was spent in Mortgages where I held a number of roles. Customer Assistant, Finance Specialist, Team Manager, Mortgage Adviser. Following redundancy from the Bank I worked at a Housing Association for 3 years as an Income and Leasehold Administrator before joining RMS in July 2021.
What I Do at RMS
I am a Project Assistant, supporting the B&Q Account. My role predominantly involves engaging with stores, building the client relationship and setting realistic expectations for our work. Each day is varied and it's something I really enjoy.
I’m kept very busy with my son and like nothing more than spending time at the Beach with him. I enjoy football and if I’m not cheering my son on for our local team can be found supporting Man Utd for my sins!!
I have worked in the retail sector for 35 years in both Tesco and Amazon, starting out as a part time assistant in Tesco when I was 17 before progressing to various management roles in various stores. In 2006 I joined Tesco Head Office in the Development team opening new stores and refitting others
I ensure that the stores are planned for the implementation of the works and both people and equipment are organised for each store.
Senior Project Manager
Before starting at RMS, I spent 11 years working in Food Manufacturing at a Bakery in Newport. Prior to that I worked in retail sales in DIY stores across South Wales & the South West.
I schedule jobs across all of the UK. This involves planning resource based on skill levels and certifications required, making travel and accommodation arrangements and liaising with external customers and suppliers.
I have 2 dogs that keep me busy when I’m not in work. I also like exploring the quieter more scenic areas of Wales.
Recruitment & Logistics Coordinator
My retail career began when I was 16 and I worked part time at my local Tesco store and then went on to work at Cath Kidston. After completing my A-Levels I decided not to go down the University route and instead I embarked on a Level 4 Retail Management Apprenticeship with John Lewis and Waitrose, which taught me many practical business management skills across a broad range of divisions. I have since worked in retail support agencies and spent the last few years working in marketing and communications. I enjoy the diversity and challenge of the digital marketing world, where no two days are the same and you have to constantly evolve to keep up with changes in consumer demands and technology trends.
As Marketing Manager, my main responsibility is to manage the RMS brand communications. Like most businesses nowadays, most of our marketing and communication is done via digital and social channels. Another important aspect to my role is the internal communications to ensure we have a robust communication stream with our network of merchandisers working across the country.
Outside of work you will find me walking my dog, at the stables with my horse or spending time with family and friends. I'm a country girl at heart so I love being outside as much as possible and I'm also a massive foodie (who isn't!?) so I love getting the chance to find new great places to eat at the weekends.
My Career History
After leaving school I worked in numerous roles. I always wanted to work in the care industry but ended up taking a different route into administration. This led me to work for RMS as an office administrator over 6 years ago. In those 6 years I have had numerous roles within the company and currently work in the finance department which I really enjoy. RMS have supported me through my education, and I am in my final year of AAT (Association of Accounting Technicians). I was awarded highly commended Rising Star of the Year at the Finance Awards Wales 2018, which I am really proud of.
As a member of the finance team, I deal with all aspects of finance.
I love a game of Bingo and drinking wine with good friends. Also I enjoy cooking and baking with my kids.
After completing my degree in Business Information Technology, I’ve worked in Financial Services including working for Halifax Bank and for a financial planning company called Equiniti.
What I Do at RMS
I work as part of the Finance team and process the weekly and monthly payrolls for all employees in the business, including expenses and pension contributions.
I enjoy reading, walking, sunshine holidays and going to the gym.
After completing my A-levels I decided to work full time, which was at BMW where I was the Youngest New Car Sales Executive at the dealership. After 5 years, in 2019 I decided to switch career paths and attend Swansea University to pursue Accounting, in which I achieved First Class Honours in Accounting and Finance.
Being involved in a finance team of only 5 people, there are multiple facets of the business that I assist with. However, I do focus primarily on the operating costs of the business, which can be processing supplier invoices and staff expenses, or to look at ways to save costs. I'm also furthering my studies whilst working, as I'm looking to achieve my chartership with one of the accountancy boards over the next 3 years with the help of the finance team.